Updated 7th of June, 2018
ITIMBER PTY LTD (ABN 11 620 000 400) trading as “iTIMBER”. (“us”, “we”, or “our”) operates https://www.itimber.com.au/ (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
iTIMBER respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). We also adhere to the EU General Data Protection Regulation (GDPR).
We use your Personal Information for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. iTIMBER will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms, including electronically or in person, that can be used to identify you or contact you.
Personal, identifiable information may include, but is not limited to, your name, job titles, email address, postal address, phone number, information about goods and services you have purchased from us and information from enquiries you have made to us (“Personal Information”).
We may collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
The use of the collected Data
The Data concerning the User is collected to allow iTIMBER to provide its services, as well as for the following purposes: Analytics, Remarketing and behavioural targeting, handling payments, heat mapping and session recording, advertising, contacting the user, interaction with external social networks and platforms, interaction with data collection platforms and other third parties and managing contacts and sending messages.
Security of your personal information
iTIMBER is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth) and the EU GDPR 2018 . If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@iTIMBER.com.au.
You have the following rights under the GDPR:
- Right of Access – the right to access the personal information that we hold or process about you;
- Right to Rectification – the right to update, correct or amend the personal information that we hold or process about you;
- Right to Erasure – the right to request remove personal information that we hold about you;
- Right to Restrict – the stop processing all or some of your personal data;
- Right to Object – the right to object to your personal information being used for direct marketing purposes;
- Right to Data Portability – the right to request a copy of your personal data in electronic format;
- Right not to be subject to Automated Decision making – the right to not be subject to a decision based solely on automated, decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
Contacting the User
Contact form (this Site)
By filling in the contact form with their Data, the User authorises iTIMBER to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Personal Data collected: email address, first name and last name, phone number.
Mailing list or newsletter (this Site)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Site. Your email address may also be added to this list as a result of submitting a Contact form on this Site. Personal Data collected: email address and first name.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Heat mapping and session recording
Heat Mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyse web traffic and keep track of User behaviour. Some of these services may record sessions and make them available for later visual playback.
Hotjar Heat Maps & Recordings (Hotjar Ltd.)
Hotjar is a session recording and heat mapping service provided by Hotjar Ltd. Hotjar honours generic “Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.
Interaction with data collection platforms and other third parties
This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Site for the purpose of saving and reusing data.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
MailChimp widget (The Rocket Science Group, LLC.)
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc. Personal Data collected: Cookies and Usage Data —
Twitter Tweet button and social widgets (Twitter, Inc.)
Remarketing and behavioural targeting
This type of service allows this Site and its partners to inform, optimise and serve advertising based on past use of this Site by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity.
- Remarketing through Google Analytics for Display Advertising (Google Inc.)
Google Analytics for Display Advertising is a remarketing and behavioral targeting service provided by Google Inc. that connects the tracking activity performed by Google Analytics and its Cookies with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
- AdWords Remarketing (Google Inc.)
AdWords Remarketing is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Site with the Adwords advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
- Facebook Remarketing (Facebook, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network.
- Facebook Custom Audience (Facebook, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Site with the Facebook advertising network.
Personal Data collected: Cookies and email address.
Do Not Track Disclosure
iTIMBER does not respond to Do Not Track (DNT) signals. Do Not Track (DNT) is a preference you can set in your web browser to let the websites you visit know that you do not want to be tracked. You can disable or enable this setting by visiting the Preferences or Settings menu of your web browser.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the Unsubscribe instructions provided in any email we send.
Compliance with Laws
iTIMBER will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Site.
Links to Other Sites
Our Site does not address anyone under the age of 13 (“Children”, or “Child”). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and are aware that your Child has provided us with Personal Information, please contact us. If we discover that a Children under 13 has provided us with Personal Information, we will delete such information from our servers immediately.
Mail: 180 Canterbury Rd, Bayswater North, VIC 3153
Phone: +61 3 9720 5055
ABN : 11 620 000 400